Hospital and Visitation Policies
HOSPITAL AND VISITATION POLICIES
Welcome to Blue Ridge Equine Clinic. We are excited to provide you and your horse excellent and compassionate care. We realize that having to admit your horse for treatment can be hard. The following guidelines will help you navigate this process.
- Visiting hours: With permission from your case veterinarian:
Weekdays: 9AM to 4PM
Weekends and Holidays: by appointment
After-hour visitation can be arranged with the case veterinarian.
- Visiting Guidelines: Please abide by the following for the health and safety of you and your horse:
Check in at the reception desk prior to going to the barn.
Horses in Isolation may not have direct contact.
Do not enter the barn without an escort.
You may only visit your horse. Absolutely no contact with other horses allowed.
Do not give your horse any food without checking with a case veterinarian.
- Progress Updates:
You will be updated daily by your case veterinarian.
Please wait until after 9AM to request an update to allow for morning evaluations.
Office hours are 8AM-5PM.
After-hours calls will go to the answering service, who will forward your message.
- Discharge Policy:
An appointment must be made for discharge with your case veterinarian.
Discharge hours are between 9AM and 4PM on week days. A surcharge will be applied for after-hours pick-ups and drop-offs.
Please call the office 30 min before you arrive.
Check-in with the front desk when you arrive for pick-ups.
After-hours pick-up by appointment.
- Personal Items:
You may bring your own feed and hay. Please label any personal items such as halters and blankets.
- Hospital Invoice:
Invoice updates will be provided as requested during hospitalization.
Payment in full is required at the time of discharge.
We do not bill insurance companies. Therefore, insured horses must also pay at the time of discharge.
No payment plans are offered by Blue Ridge Equine Clinic.
We accept VISA, MC, AMEX, Discover, Care Credit (www.carecredit.com), check, PayPal and cash.
Office: 434-973-7947 (24 hours)